COMPUTERISED BOOKING
Andicars has installed fully computerised booking and despatch data units in all vehicles. This system enables all bookings to be entered into a central computer and despatches written information to an in-car display screen to ensure that the car nearest to the booking is selected for efficient and prompt pick up.

An additional feature added this year is the 'Caller Identification' which gives Andicars the facility to provide a more rapid, professional and personal telephone service to our customers. When a customer calls, their telephone number automatically appears on the computer booking screen as the telephone operator lifts the receiver, therefore eliminating the need for the operator to enter address/pick up details each time which dramatically reduces the process of taking bookings and improves information accuracy.

  General Rates
PDF rate chart

INTERACTIVE VOICE RESPONSE (IVR)
IVR is our Interactive Voice Response system whereby our computer stores your name, address, and other relevant data about your account, and this in turn enables Andicars to dispatch a vehicle to you without you speaking to the operator. When you telephone from your home or workplace the computer immediately recognises and cross-references your telephone number to the data held on our booking system. It then reads back your house number and road name, and by following the simple instructions below your cab will be booked and dispatched to you as soon as possible. This can be set for any customer who has a landline installed on their premises. There is still an option during the call to bypass the IVR system and speak directly to one of our Customer Services Operators in our call centre. An advantage of using this system is that during peak call times you will not be placed in a queuing system waiting for your call to be answered and you can be assured that your booking has been processed.

IVR USER INSTRUCTIONS
Always remember if you have any reason to speak to the operator press "0" at any time of the initial call.
On dialling 02392 350350 you will receive a short welcoming introduction. The system will confirm your details, and if you require a cab as soon as possible it will invite you to press keypad 1. It will then confirm your taxi is booked and give you a booking reference number. You need to do no more. Your Taxi will be dispatched to you and the computer will give you priority availability. On average 95% of the time within 10 - 15 minutes.

The above system should be used for the majority of your bookings. Please note the system is only set at the moment from your landline. In about six months time we will have the software for you to use the system in conjunction with your mobile telephone. We will inform you when this part of the system is available.

VIP BOOKING SERVICE
This service is available to large accounts and highly valued customers. It is a priority booking system that uses the IVR system and can be used in conjunction with a mobile phone. The customer's landline number becomes their pin number and the pin number is cross-referenced to your mobile phone number. The system will then allow you to choose five selected pick up points. By following simple instructions you can select your pick up point number and the computer will recognise your choice and dispatch a car to you. The VIP system also has its own unique booking line number. A VIP cardholder is also given priority of availability over all other accounts.

  VIP Form
PDF download

CALL BACK OPTIONS
Both of the above booking services are available with our automatic call back system. For landline bookings the phone will ring and inform you the car is waiting outside. For bookings from a mobile phone it will send you a text message displaying the car information. PLEASE NOTE: this automated text back is charged at 25 pence per message. This feature is optional. If you no longer require a text back please phone 023 92 350 350 to cancel this service option.

 

ANDICARS JET LINK AIRPORT CARS
Andicars have a dedicated Airport specialist division called Jet Link, which is committed entirely to airport and docks transfers and long distance work.

Jet Link provides a professional, reliable and highly efficient service offering a comprehensive range of well-maintained vehicles including saloons, estates, MPV's, Mercedes 7 seater minibus and 8-seater minibuses. All drivers wear shirt and tie and meet clients at the Airport Information Desk.

We offer a freephone booking number
0808 2000 121 and bookings can also be taken by fax on (023) 92 251600.

More information about Jet Link can be seen by visiting the website at www.jetlinkbooking.com

  Airports
and Docks
PDF rate chart


 
 

CONTRACT ACCOUNTS
Andicars welcome contract accounts as an important part of our business. Call one of our Business Managers to find out how our range of services can help you.

We are proud to provide account facilities to many prestigious companies, including:
• Hampshire County Council
• Portsmouth NHS Trust
• Sunsail
• Meridian TV
• NatWest Bank
• Brook Street
• BBC South
• Excelsior Travel
• HiTech Mouldings
• Havant Social Services
• Havant & Portsmouth Mental Health Departments
• Kenwoods
• Lucketts Travel
• Lewmar Marine
• Proctor & Gamble
• Apollo Fire Detectors
• Woods Travel
• Lockheed Martin
• Lex Defence
• SP Systems
• Warsash Maritime
• Gemplus

FREEPHONE LOCATIONS
We provide free phone facilities at key locations in and around Waterlooville, including:
• Tesco – Havant and Leigh Park
• Waitrose – Waterlooville and Havant
• Havant Health Centre – Havant
• Asda – Waterlooville
• Asda/Walmart – Havant
• Safeway – Horndean
• Lidl – Cowplain
• Iceland – Waterlooville and Havant

If you require any further information on our services, or wish to register for IVR or VIP Booking please do not hesitate to contact us.

ANDICARS & JET LINK
We're local... efficient... and reliable!